{"id":7591,"date":"2012-05-31T19:45:48","date_gmt":"2012-05-31T23:45:48","guid":{"rendered":"https:\/\/comics212.net\/?p=7591"},"modified":"2012-06-01T03:00:55","modified_gmt":"2012-06-01T07:00:55","slug":"a-farce-in-3-parts","status":"publish","type":"post","link":"https:\/\/comics212.net\/?p=7591","title":{"rendered":"A Farce In Three Parts"},"content":{"rendered":"

Part 1<\/strong><\/p>\n

Calls Porter Airlines.<\/em><\/p>\n

Waits Thirty-Two Minutes On Hold.<\/em><\/p>\n

Twitters at Porter Airlines that he has been on hold for 32 minutes.<\/em><\/p>\n

Porter representative immediately answers phone.<\/em><\/p>\n

Part 2<\/strong><\/p>\n

Customer: “Hi, I need to move mine and my husband’s flight from this Monday to this Friday.”<\/p>\n

Porter Airlines Representative: “I’ve looked at your flight info, and you will need to pay the change fee of $75 each plus the difference in fare.”<\/p>\n

Customer: “No problem, I will pay the change fee, and the new fare is cheaper.”<\/p>\n

Porter Airlines Representative: “So with the $150 in change fees, and the difference in fare, you owe $450.”<\/p>\n

Customer: “I don’t think that’s right, the new flight is like $100 less than the old flight.”<\/p>\n

Porter Airlines Representative: “Because your existing fare was discounted, we can’t apply the sale price to the new fare. You need to pay the full price of the new fare.”<\/p>\n

Customer: “Wait, you’re telling me that because I already got a sale on the flight I booked, even though I’m cancelling that flight and booking a new one I can’t get a discounted price? Even if I agree to pay the change fee?”<\/p>\n

Porter Airlines Representative: “I’m sorry yes, you can’t combine discounts.”<\/p>\n

Customer: “I’m not combining discounts, I’m cancelling one discounted flight in favour of another.”<\/p>\n

Porter Airlines Representative: “The rules of your fare state that if any part of your existing fare is discounted, you can receive no further discounts when you change flights.”<\/p>\n

Customer: “So the credit I get from you in moving my flight is discounted so I get less credit, but I can’t get any discount at all on the flight I’m buying? Does that sound right to you?”<\/p>\n

Porter Airlines Representative: “…”<\/p>\n

Customer: “Can you maybe check with a supervisor? Because that seems crazy to me.”<\/p>\n

Porter Airlines Representative: “Just a moment.”<\/p>\n

Part 3<\/strong><\/p>\n

25 minutes later.<\/em><\/p>\n

Porter Airlines Representative: “Thank you for your patience Mr. Customer, we’re running a sale right now so my supervisor was very busy.”<\/p>\n

Customer: “Clearly.”<\/p>\n

Porter Airlnes Representative: “So my supervisor has agreed to let you cancel the flight for the total change fees of $150 plus tax, and I can go ahead and book the new flight for you here.”<\/p>\n

Customer: “But I can just book the flight here myself on the website, one way, and it’s only going to be $300. I don’t have to pay a cancellation fee. I can just book the flight.”<\/p>\n

Porter Airlines Representative: “Yes, sir, but in order to cancel your Monday flight and move it, you’re going to have to pay those two cancellation fees, because of the type of ticket you bought has [Porter Airlines Rules and Regulations Excised for brevity].”<\/p>\n

Customer: “No, no I follow what you’re saying, I’m just saying if I book a one way flight on Friday, and then simply do not show up <\/strong>for my original return flight on Monday, I will save $150. Because either you’re going to charge me the un-discounted price to book my new fare plus the cancellation fee, which comes out to $450, or you’re just going to let me cancel my flight for the cancellation fee $150 and book the new flight for me which I can do myself, and those two things together will also total $450<\/strong>.”<\/p>\n

“If I just don’t show up at all for my Monday flight and book an additional flight, it costs me less money than you interacting with my reservation in any way. And I don’t get charged a ‘cancellation fee’ if I don’t cancel.”<\/strong><\/p>\n

Porter Airlines Representative: “…I’d have to check with my supervisor on that.”<\/p>\n

Customer: “No you don’t, thanks. We’re just going to leave this right here, and if Porter wants to charge me $150 for simply not using their services, I’ll deal with that when it happens.”<\/p>\n

Porter Airlines Representative: “I understand your frustration sir, but the rules of your fare…”<\/p>\n

Customer: “Nonono, I’m not angry or anything. You’re doing your job. But I’m just going to take my own course of action here, and it is going to save me $150, and you and I don’t need you to do anything.”<\/p>\n

Porter Airlines Representative: “We’ll just leave this the way it is then.”<\/p>\n

Customer: “We’ll just leave this right here where it is.”<\/p>\n

Porter Airlines Representative: “Can I help you with anything else?”<\/p>\n

Customer: “No, no you cannot. Thank you.”<\/p>\n

Total Call Time: 55 minutes, 51 seconds.<\/em><\/p>\n

Epilogue:<\/strong><\/p>\n

Still better than dealing with Air Canada Reservations.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Part 1 Calls Porter Airlines. Waits Thirty-Two Minutes On Hold. Twitters at Porter Airlines that he has been on hold for 32 minutes. Porter representative immediately answers phone. Part 2 Customer: “Hi, I need to move mine and my husband’s flight from this Monday to this Friday.” Porter Airlines Representative: “I’ve looked at your flight … <\/p>\n

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